I'm the buyer, how can I start a dispute?

As a buyer, you can start a dispute in two cases:

1. First Case:

After you pay for the product, you can start a dispute for these reasons:

• The seller is not responding to you
• The seller is asking for more money
• The seller sold the product outside the app
• Another reason

Dispute Steps:

1. Click on the Profile icon on the home page.

2. Click on "Purchases".

3. Choose the order.

4. Click on the "Start a Dispute" button, at the bottom of the screen.

5. Choose the dispute reason and write all the details in the comment box and attach your evidence (pictures or videos).

6. Click on the "Start a Dispute" button to send it.

The dispute team will contact you within "12 hours"

2. Second Case:

After you confirm receiving the product, you have a trial period (24 hours) to make sure that the product matches the advertisement. If it doesn't you can start a dispute following the following cases: 

• The product is damaged
• Another reason

Dispute Steps:

1. Click on the Profile icon on the home page.

2. Click on "Purchases".

3. Choose the order.

4. Click on the "Start a Dispute" button at the bottom of the screen.

5. Choose the dispute reason, then explain the issue in the comment box and attach the evidence (pictures or videos).

6. Click on the "Dispute" button to send it.

The dispute team will contact you within "12 hours"

*Important points regarding disputes

• A dispute can only be canceled by the person who started it.
• If the buyer or seller start a dispute on an order, the seller cannot take any action on the same order (such as canceling  it or requesting a carrier).
• If you want to cancel the order, you can contact the seller and agree to cancel instead of starting a dispute (only the seller can cancel the order after the payment).