I'm the seller, how can I start a dispute?

As a seller, you can start a dispute in two cases:

1- First Case:

• The buyer is not responding
• Other

Dispute Steps:

1. Click on the Profile icon on the home page.

2. Click on "Sales".

3. Choose the order.

4. Choose the dispute reason and write all the details in the comment box.

5. Click on the "Dispute" button to send it.

The dispute team will contact you within "12 hours"

1- Second Case:

For orders delivered by "Shobbak Delivery" and "Shipping company" 

After you receive the returned product, you have "12 hours" to make sure that the product matches its original condition, and if it does not, you have the right to start a dispute for two reasons:

• Damaged Product
• Other

Dispute Steps:

1. Click on the Profile icon on the home page.

2. Click on "Sales".

3. Choose the order.

4- Click on the "Start a Dispute" button at the bottom of the screen.

5- Choose the dispute reason, then explain the issue in the comment box and attach the evidence (pictures or videos).

6- Click on the "Dispute" button to send it.

The dispute team will contact you within "12 hours"

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Important points in starting a dispute:

• The dispute is canceled only by the person who started it.
• If the buyer or seller start a dispute on an order, the seller cannot take any action on the same order (such as canceling the order or requesting a carrier).